Stream on iPhone



Streaming FAQ's & Common Problems

Depending on your Internet Connection, please allow at least 30 seconds for the media player and stream to load.

Thank you for choosing to listen live online! Our stations utilize Liquid Compass (http://www.liquidcompass.net), a national streaming services company to broadcast its signal to the Internet. During the broadcast, you may notice periods of intermittent interruptions, or silence, which is normal.

This new and improved streaming media service supports PC, MAC and Linux users! To ensure that that you are able to fully enjoy this steam, please make sure that your computer has the latest free and computer safe Microsoft Silverlight.

Microsoft Silverlight is a next generation enhanced media player that is cross-browser, cross-platform compatible that works on MAC, or Windows. With Silverlight, you will experience a platform that is more effective to deliver audio/video streams to ANY BROWSER while also receiving artist and title information and better audio/video reliability

Alternativately, you may still listen to this stream using Windows Media Player, however enhanced features that are available with Silverlight are not available with Windows Media Player.

If you do not have Microsoft Silverlight please click on the following link that will redirect you to the Microsoft download center

http://www.microsoft.com/silverlight/install.aspx

Once you have been redirected, follow the instructions to install the Microsoft Silverlight that is compliant with your system. Once installed, Microsoft Silverlight includes automatic updates that will prevent you from having to reinstall it when new versions are released

Common issues not allowing you to access the stream

Pop-Up Blocker:

If you are unable to launch this station's media player after clicking on the listen link, and you receive the following error displayed below, please mouse over the error message and select "Always Allow Pop-ups from This Site". As a shortcut, you may also hold down your CTRL key and click on the listen link to launch the player

If you cannot hear the stream, or other streams using Microsoft Silverlight or Windows Media Player, please turn off your virus protection software, and try to reconnect. If you are able to connect after turning off your virus protection, you may need to disable your pop up blocker and ensure that web plug-ins are allowed, or add the web page's URL to your trusted sites section. Please consult your virus program's help files for these configurations

If your system is behind a firewall (typical at an office network), please contact your network administrator to open up your firewall to allow your system to access this stream via port 80 or verify that they allow streaming media to be played over the network

SILVERLIGHT DIRECTIONS

For the best listening experience, please be sure you have the Microsoft Silverlight plugin installed. Silverlight is compatible with all major W3C compliant browsers operating on PC or Mac. For enhanced features, please be sure you also have Adobe Flash player 7 or higher installed: http://www.adobe.com/go/EN_US-H-GET-FLASH

WINDOWS MEDIA DIRECTIONS

By using Windows Media on a platform other than Internet Explorer for PC, you automatically lose player features

NETSCAPE USERS (6.0 and 6.1) - please use Windows Media Player 9 and above, and use the controls on your computer to adjust the volume. (NETSCAPE 7.1 is no longer supported)

MAC USERS (OS 9.1 and OSX Jaguar) - please download Windows Media player 9 or greater for your operating system, then download and install Windows Media Components for Quicktime / "Flip4Mac" plug-in. Restart your browser use Internet Explorer for Macintosh, and use your volume controls on your computer to adjust the volume.

LINUX USERS - download and install both MPlayer (MPlayer-0.90) and the Mozilla MPlayer plugin (MPlayerplug-in-0.95). If you still have difficulties listening, download and install the additional codecs that are located on the MPlayer home page.

I cannot see the player artwork/video and do not hear any sound:
Your browser cannot open the embedded Media Player either because it is not supported by the browser or because your browser's security settings disallow embedded controls - If you are using IE, Netscape or a Mozilla browser, check your browser's security settings and make certain embedded or ActiveX controls are allowed.

Failed connection:
Your connection to the internet is not stable or faulty or the network delivery source is too busy or down (this very rarely happens!) Check your connection - wait a little, then please try again.

Having trouble listening while at work:
Your company's firewall or proxy server is most likely blocking it. Some companies are quite restrictive about what they allow in and out through their corporate network firewall and block outbound connections on high port numbers (>1024). This can create problems for our MP3 streams as they require outbound ports 9000 and 9010 to be open.

Stream seems choppy or keeps dropping:
Congestion in the internet... or congestion on your line? 99% of these types of problems are due to the connection speed of your computer. Try to reconnect with a faster internet connection; if using an analogue modem, use less bandwidth by shutting down existing browsing or downloading sessions. Dialup access to the internet, even on a 56K modem, is only as fast as the phone line you are using. Sometimes the connection speed is affected by other factors, which basically means that your computer can't keep up with the speed at which the audio is being sent.

For those using a dial-up connection:
Unfortunately, due to the nature and slow connection speed of dial-up, the music may not work...or it may be choppy.

Repeated failed connections:
The streams may be having difficulty reaching your player due to an unsupported or blocked stream protocol. If you are running on a network that uses a firewall, check that streaming on port 8000 is not blocked; you may need to consult your IT department support staff concerning this...

I cannot find an answer or solution listed above that has helped me....what now?
Click on the "Contact Us" link in the footer bar of any page on our website. Click on the station you wish to direct the question to. Click on "technical support". Please provide a detailed description of your problem and any error codes that are displayed. In addition, to assist with the resolution of your problem, please provide us with the following additional details (if known):

OS - Win 98, 2000, XP (SP1/2), MAC, Linux
Browser - IE, Firefox, Netscape, Safari
Media Player version - 6/7/8/9/10
Internet connection - modem, ISDN, ADSL, corporate access
IP Address (if known)



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